Quality Engineer

Main function of the job

• Handling customer quality issues and managing customer complaints to effective resolution
• Handling in-plant quality issues so as to protect the internal / external customer.
• Managing customer quality expectations by proactively establishing, managing and improving deployment of quality standards, metrology and quality tools within the plant to ensure consistent product quality
• Handling metrology (equipment capability, status and calibration)
• managing Supplier Quality and to ensure the quality of incoming products from suppliers.
• Supplier Quality assessment, Process Audits at supplier end & problem solving related with incoming material deficiencies

Required qualification

Eng. Degree or Diploma

Required experience

Min 3 to 4 years exp from engineering & operations

Requirement of specialized knowledge / certification, if any

Leadership Competencies

• Resource & process Management
• Thinking & acting strategically
• Relationship building
• Result oriented
• Leading the change
• Business Acumen

Functional Competencies

• Necessaries technical competencies to handle production departments

Responsibilities

• key point of contact for customer returns / complaints related to Quality issue. Will be responsible for understanding the problem statement clearly and then channeling the complaints to the right individuals/teams for resolution.
• Responsible for discussing containment, corrective and preventive actions with the internal and external customer.
• Interact with source plants to resolve customer complaints related with imported products.
• The individual will work as part of problem-solving teams as a voice of the customer and will participate in the problem solving to minimize recurrence.
• Will lead/participate in the QOS process to systematically reduce customer complaints and increase customer satisfaction. Will play a leadership role in customer complaint related metrics.
• Work closely with the manufacturing team to ensure that the Quality System is deployed on shop floor
• Equipment and gauge calibration
• Responsible to initiate continuous improvement on Quality related matrix to achieve set targets along with YOY improvements
• Identification and Assessment of Suppliers, Periodic QSA and Process audits
• Monitor supplier DPPM and report on monthly basis. Work with suppliers on continuous improvement / problem solving initiatives to achieve zero DPPM as ultimate goal. Regular reviews to monitor Suppliers Quality Performance & drive Continuous improvements.
• Attend day-to-day incoming and production Quality issues to ensure problems are resolved
• Conduct basic problem solving and root cause analysis activities in order to eliminate recurrence of non-conformities, utilizing the known techniques /processes like 8D /QOS.
• Import parts – focus on appearance, packaging, key performance issues
• Other responsibilities as needed.
• Review of MRM.
• Developing and implementing quality standards.
• Monitoring and analysing quality performance.
• Inspecting materials, equipment, processes and products to ensure quality specifications.
• Ensure compliance with standards, identify issues & their solutions.