Main function of the job
- Improve customer service experience
- Take ownership of customer issues & resolve the problems
- Develop service procedure & policy standards
- Service revenue generation
- Report & documentation related to service
- Resource & manpower allocation & control
Required qualification
Eng. Degree or Diploma
Required experience
Min 8 to 10 years exp from engineering & operations
Requirement of specialized knowledge / certification, if any
Functional Competencies
- Necessaries technical competencies to handle service departments
Responsibilities
- Respond to customer service issues in timely manner
- Develop & expand AMC-Spares-Service business as per given target
- Create effective business service procedure & manpower
- Supervise day to day operations in customer service
Designation: Project & Service Engineer
Experience: 3 to 8 years
Location: Ahmadabad Pune